Order processing times
Our orders are processed within 1-3 business days. During seasonal times, order processing can take up 5 business days. We appreciate your patience while we package your order.
We ship from our warehouses located in the United States. We currently ship to only within the United States.
- Orders will arrive within 3-5 business days.
- Orders shipping to an address in the United States have free shipping. Except for Alaska and Hawaii
Returns, exchanges, cancellations
Full refunds and exchanges are offered for regular-priced merchandise within 14 days of purchase from retail locations or within 14 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- Items must not be washed, worn or damaged.
- All original tags must be attached.
- You must present a valid receipt.
If you would like to make a change to your order, you are able to do so up to 12 hours after you receive your order confirmation. Please email us at email@example.com so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. You are responsible for paying your own shipping costs.
We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before sending us an email at firstname.lastname@example.org. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at email@example.com. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.